Privacy Policy

This translation is for informational purposes only. In case of discrepancy, the English version prevails.

TrackingSport is mindful of your privacy on the Internet and believes it follows certain standards regarding the handling and processing of personal information. The statement described on this page sets the boundaries for what TrackingSport processes and the rights of the user, as our customer and subject of the data. This privacy statement applies when the user uses our Services and features on websites owned by TrackingSport, the applications under the TrackingSport brand, and digital services offered directly by TrackingSport. Specific privacy policies may exist for certain Services that will prevail over or complement this privacy statement in relevant parts.

In general, you, as an existing user or new consumer-user, can visit the websites, access the Services, and use TrackingSport applications without the need to identify yourself or disclose information about yourself. However, in order to provide you with the best user experiences, we may request personal information from you. If you choose not to provide the requested information, we may not be able to provide you with the requested Services. Most TrackingSport Services are provided through a user account, which you can delete if you no longer require the Service or wish for your data to be deleted.

Generally, TrackingSport collects personal data through the use of our Services. Our servers may also install cookies and other technologies to identify you when you visit our site again, in order to collect statistical information about browsing on our site. This file is not used to obtain your name or personal data, and the information obtained is used only for internal purposes, such as improving site navigation. You will be expressly asked to accept the use of cookies, which you can refuse.

TrackingSport will only ask you for necessary data for account identification and the establishment of communication mechanisms. The rest of the information you provide to us may be stored on a case-by-case basis depending on the reason for which it was provided.

You are under no obligation to provide us with personal data. However, you should be aware that without certain data, we may not be able to fulfill some or all of our obligations under the agreement we have established or provide you with our full range of Services properly.

TrackingSport does not retain your personal data for longer than is reasonably necessary for the specific purpose for which you provided it. If you have also given us your consent to process your data, we will only process it for the duration of the consent. Notwithstanding the above, we may retain your personal data if required by applicable laws and regulations, if necessary to assist in government or judicial investigations, to initiate or defend legal claims, or in civil, criminal, or administrative proceedings. If none of the aforementioned bases for retaining your data apply, we will securely delete and dispose of your data.

Normally, TrackingSport Services are provided as an option that you can accept or refuse, and the necessary and collected information may differ from one Service to another. Unless there is an exemption, you will have the following rights in relation to your personal data:

To make these requests, you can send a request through your Account or the contact methods provided later. Upon receipt, we will assess your request and inform you of how we plan to proceed. In certain circumstances and in accordance with EU state laws and regulations, we may stop access to your data or refuse to modify, delete, port, or restrict the processing of your data. TrackingSport will respond to the request within thirty days of receiving it. You should be aware that if you exercise your rights to delete data, restrict or object to its processing by us, or withdraw your consent, we may not be able to continue providing our Services if necessary data for processing is missing.

In case of disagreement regarding the processing of your data by TrackingSport, you can submit an administrative action request to the data protection supervisory authority (Agencia Española de Protección de Datos).

TrackingSport employs various data protection methods to minimize the risk of misuse, unauthorized access and disclosure, as well as loss of access. Some of these protections include the use of pseudonymization, data encryption, data hashing, and other permission control technologies and methods. When our employees directly handle or access your data, we do so on secure networks and through detailed permission control to limit the people who can access it. The data you provide to us is encrypted and stored on third-party storage devices. If TrackingSport has clear evidence that certain IP addresses, users, or devices may be deliberately harming or hindering our operations or the quality of the Service, we may deny additional Services or report such behavior to the appropriate authorities.

TrackingSport may make modifications to this document as necessary to reflect updates in the statement, customer feedback, as well as new products or Services. We will provide a brief overview of the changes, and if the conditions alter the way we process or manage your data or affect your rights, we will notify you through a direct message or by posting notices if we cannot contact you directly. We encourage you to regularly review this Privacy Statement to understand how your data is managed.

TrackingSport products and Services are intended for adults and are not designed for use by children under 16 years of age. In certain Services, TrackingSport collects information about the date of birth in order to provide the Service. If children under the minimum age in the corresponding jurisdiction are going to use TrackingSport products and Services, explicit consent from parents must be provided and verified. If TrackingSport discovers or receives notice that the collected data belongs to a child below the minimum age, we will take necessary steps to delete the information as soon as possible.

Certain TrackingSport products or Services may be managed or administered for the user by organizations or other users. Your use of these managed TrackingSport products or Services will be affected by the conditions or policies provided and dictated by the organization or Service provider. In these cases, you should direct inquiries to the device or Service administrator. TrackingSport will not be responsible for privacy and security practices, including the legality of practices for our customers, as they may manage or implement our Services in a manner no longer determined by TrackingSport policies or agreements.

Occasionally, our sites may contain links to other addresses. If you visit those sites, the preferences and privacy policy of those sites will apply, not those of TrackingSport.

If you feel that any TrackingSport website (main is is not following its published privacy policy, you should contact us at Llanos de Ucanca street, Las Palmas de Gran Canaria, or at the following email address: